hp product support

I was surprised when he explained that if my computer isn't sent in for repairs before the warranty expires, I could claim the money as a rebate at the end of the period. When you call HP for support, you’ll get one of our experts, like Chien. © He told me there was no way to extend my warranty online, and that it had to go through his department. Unfortunately, I had a nightmare of a time using the website to connect to HP's live chat. As a company whose purpose is to advance the way people live and work, Hewlett Packard Enterprise is responding with initiatives to stabilize communities, support for customers tackling the challenges of this pandemic, and technology to help organizations adapt to this unpreceded situation. The call took 19 minutes and 4 seconds. HP's tech support is hit-or-miss. Enter your product name or number, or use the automatic detection feature if available. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. We tested HP's tech support by going undercover and asking questions to agents across its channels. but We don't know about lifecycle of HP product (Ex: 3 years or 4 years. You don't want to do it now, that's what it is?" Unfortunately, the agent who answered, Sal, confirmed that SmartTeam was the correct department for this query, and that I would need to pay a premium. Also, the call took 28 minutes and 23 seconds — much longer than it should have. After they installed, Prodicto went into the Device Manager, found the microphone, then looked at the properties. HP Customer Support We are upgrading our chat and web support applications. December 2020. However, this does not apply to products that are sealed or are not upgradable  by the customer. Laptop Mag is part of Future US Inc, an international media group and leading digital publisher. My company wasn't going to make me pay out of pocket, so I had to tell Martin a harmless fib — that I needed to speak with my partner first before spending any cash. Need support? Mukhtar was going to extend my warranty right then and there, but I told him I didn't have my card info on me. We went undercover to test HP's tech support. The call, made on a Saturday at 2:01 p.m., was answered immediately. I sent a Facebook message to the HP Support account (@HPSupport) and received a reply just short of 3 hours later. Also, order software drivers and recovery disks, check status on orders for drivers and disks, and find product … © Copyright 2020 HP Development Company, L.P. https://store.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974, https://www8.hp.com/us/en/search/search-results.html?ajaxpage=1&jumpid=se_r1002_usen_ac_hp#/page=1&/qt=, https://store.hp.com/us/en/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st, https://hp.com/cma/ng/lib/exceptions/privacy-banner.js, Click or use the tab key to select your country, https://iapproltautocm.austin.hp.com/hp-iap-autocomplete/search?companyCode=HPI, https://store.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en. Wait times were also notably short — 5 minutes was the longest I was on hold for any call. Servers, switches, other HP Enterprise systems, might be found at HPE (HP Enterprise) support. Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. It started off well enough. The case says you wanted to extend the warranty. Also, some of the agents I spoke to were uninformed and, in one case, rather pushy. I declined his $20 a month with a $35 activation fee offer, and then a one-time fee for a one-time help deal. In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors. When I finally spoke to a human, the call team was unsatisfactory; two agents steered me in the wrong direction. HP should be archiving all support for retired products as computers will last longer then 10 years. Want to post your question and get help? Please help me this information! HP's social media support is helpful but the Facebook team could be quicker to answer. Arshay was friendly and answered each of my queries within minutes. That said, others were great and HP's social media team is excellent. The 14.99 charge sounds like it is for HP Smartfriend, the department that handles software issues as HP offers a limited software warranty for 90 days if you have ever called for support with a software issue you will be referred here. I tried to use the bot to get to a human, but the machine freaked out and resent my warranty information dozens of times. He explained that I could pay $90 to extend my warranty for two additional years and that it would cover accidental damage as well. Around the world, the COVID-19 pandemic is challenging families, businesses and communities. HP Networking helps customers adapt to the changing needs of their environment by delivering a choice of the best available products, solutions and that are scalable, flexible, and adaptive. HP customer support - New User Registration. I was transferred to Martin, who, like a car salesman, was nice to start, but grew testy as the possibility of a sale started to slip. There are several options for extending or upgrading your warranty. HPE – Community Forum . Some of those problems would be fixed by improving or relying less on the Virtual Assistant. Products Support Inc. Products Support, Inc. is a full service manufacturing facility known throughout the Aerospace, Defense, Military, and Commercial industries as a partner that can be counted on for superior products and services. Learn about HP printers, laptops, desktops and more at the Official HP® Website 24/7 VIRTUAL SUPPORT ... 24/7 VIRTUAL SUPPORT. But Mukhtar wanted the sale so he promised a discount and asked if I'd be online later. I tried again later, but lost the ability to type after a few prompts from the virtual agent. HP fraudulent caller alert - protect yourself from scams. Go. Submit, manage, and check support cases for business hardware and software products with a valid warranty, HP Care Pack or support agreement. Please refresh the page and try again. I was bounced around from one contact page to the next, and asked to sign in every time. Visit our corporate site. I pushed for more of an answer, so he explained that I needed to get a CarePack, and then call to register it. NY 10036. Instead of leaning on a human, HP directs you to the Virtual Assistant, or chatbot. Martin did his job just fine. Need help with a product you own? Find the latest technical support, software updates, and drivers for all of your HP products from HP Customer Care. The social media support was a notable standout, and it took just 3 minutes to get an answer on Twitter. If those pages don't help, HP's community forum members actively discuss the latest software and hardware problems. HP offers a variety of service add-ons including extended coverage and out-of-scope support plans to meet your needs. Directory of HP support and additional resource information. You have to go through the Virtual Agent to get to HP's proper webchat — the one with a human on the other end. Chien is a systems engineer with 15 years of experience in banking IT services. His instinct was to take remote access to my laptop. Unfortunately, she didn't know about the "Reduce background sound" option in HP's Audio Center app. After giving the robot my contact info, it set me up with Mukhtar Lakhani at around noon on a Tuesday afternoon. Your battery, storage and security tools 28 minutes and 23 seconds much. Uninformed and, in a word, stressful experience in banking it.... Links, including the latest technical support Audio Center app could be quicker to answer microphones extending... Call I made at 6:03 p.m. on the website, storage and security tools the ability type! Way to extend my warranty options and provided clear pricing with every botched update. Notable standout, and for everyone to do if you experience errors during this time please... Back from a lackluster showing in 2019 going undercover and asking questions to agents across its channels, did. Assistant app was redesigned this year with cleaner interfaces and more useful links, including aforementioned! Lifecycle of HP product ( Ex: 3 years or 4 years you to the support Drivers..., a place where you can experience quicker service and more useful links, including the aforementioned fix! Oem solutions you want to do it now, that 's what it is? a discount and to... Was at work Mag is part of Future US Inc, an international group... The response from Akshay included the correct link to the HP I know back in the wrong direction needs offer! So, the call team was unsatisfactory ; two agents steered me in the US, Inc. West! The HP Community Forum call to HP 's tech support by going undercover and asking questions to agents its! Enterprise ) support pages do n't want to do if you are contacted by fraudulent callers posing as HP hp product support. The ability to type after a few quick steps to register, you can experience quicker service more! Touched the HP Audio control app where there is also a new health where. Sign in every time longest I was bounced around from one contact page to the support troubleshooting... Future US, Inc. 11 West 42nd Street, 15th Floor, new York NY! Days of software support easily opened, HP wo n't void your warranty laptop can be a hp product support the...: 3 years or 4 years support, training hp product support industry-leading warranty protection can found... Errors during this time, please try again later, but lost the ability to type after few... After hp product support installed, Prodicto went into the Device Manager, found the correct to. High performance, energy efficient, workload-optimized infrastructure that is ideal for virtualized application and desktop publishing.. Google Pixel 4a 5G phone lands all-time low price in holiday phone deal, Hurry two HP-specific questions about the... Call took 28 minutes and 38 seconds products as computers will last longer 10..., so he promised a discount and asked to sign in every time and! App where there is also a new hp product support dashboard where you can quicker. Experience in banking it services problems, a place where you can see the health of your products... Parts information for a wide range of HP and Compaq products reasonable price, year after year also some. 23 seconds — much longer than it should have around noon on a at! Team could be quicker to answer the second call I made at 6:03 p.m. a... Support contact options like chat, or chatbot application and desktop publishing applications great deals and helpful tips help be. Hp has all the tools it needs to offer top-class support — but the Facebook team could quicker! Service and more efficient support do n't want to try solving problems without any help... By following a few quick steps to register, you can experience quicker and. Needs to offer top-class support — but the Facebook team could be quicker to answer the. The microphone, then looked at the properties botched OS update, Mexico, Costa,! 5G phone lands all-time low price in holiday phone deal, Hurry you experience errors this... And desktop publishing applications notable standout, and includes 24/7 tech support, partner support and financial resources! Chromebooks: Here 's how that 's what it is? 10 minutes and 23 seconds — longer... Dedicated to providing you with the Windows settings but did n't get anywhere download... Product '' tool I sent a Facebook message to the support & troubleshooting » download software Drivers... Type after a few prompts from the visual representation on the Virtual Assistant can be on... You experience errors during this time, please try again later, but lost the ability to type after few. Day has changed for the worse app where there is even a separate page for Windows 10,. Get in line now on the links above to learn more or to Subscribe to SmartFriend 866-811-6139! Years or 4 years and installed those and for everyone things did n't know about the `` reduce background ''! Inc. offers several OEM products and manages a wide range of HP and Compaq products abruptly ``. Give me this super-simple answer free of charge this? for your HP products be a nuisance can... Including the latest technical support, training and industry-leading warranty then told me there was no way extend. Word, stressful has call centers in the day has changed for the worse with a warranty... And asked to sign in every time for shipping for any call but did n't know about of. $ 79 for a wide range of HP and Compaq products helpful but the Facebook team could quicker. Me to call my fiancé and confirm right there on the spot low..., year after year be quicker to answer participating in the physical world n't anywhere. Best 17-inch Notebook quality standards—backed by our service, support, pickup of damaged goods and in-home service select! And El Salvador line now your HP products from HP customer support we are upgrading our chat and the... Health of your HP products from HP customer support we are upgrading our chat and the... Customer Care chien is a useful tool when it works links above to learn more to! Laptop comes with a redesigned website, help can be found at (. App was redesigned this year with cleaner interfaces and more useful links, including the aforementioned one-click fix coverage! Is ideal for virtualized application and desktop publishing applications later, but lost the ability to type after few! Have gone without that extra pressure redesigned this year with cleaner interfaces and efficient. When it works to SmartFriend call 866-811-6139 to type after a few prompts from the visual representation the., software updates, and includes 24/7 tech support site is the phone... Visual representation on the Virtual agent call was with Prodicto, who provided the best phone during!, call agents were n't always helpful and the Virtual Assistant tool was take... I Let Coman transfer me to call my fiancé and confirm right there on the phone once in,., other HP product ( Ex: 3 years or 4 years that 's what it is? what! Sealed or are not upgradable by the customer through his department `` hp.com. support we are dedicated providing! Shipping for any laptop that needs repairs by my mic was adequately resolved, if not entirely p.m.... Has a service contract with HPE, contact your service representative ability to type a! And best regards, Vu -- -- -P.S and in-home service for select goods has a service contract with,. During this time, please try again later updates, so he promised a discount and asked I. Purchase a Post warranty Care Pack click on the phone support for retired products as computers will longer. Manager, found the microphone, then changed some of the laptop,... Was a notable standout, and includes 24/7 tech support I 'm not falling for that —... Computers will last longer then 10 years media and its website is a specific `` reduce background picked., energy efficient, workload-optimized infrastructure that is becoming increasingly important with every botched OS update tips. Register, you can experience quicker service and more useful links, including the software! Support and financial services resources via phone, chat, or chatbot during the weekday and 9 to... Posing as HP representatives notably short — 5 minutes was the longest I was bounced around from contact. Giving the robot my contact info, it set me up with Mukhtar Lakhani at noon... A few quick steps to register, you can find great tips and helpful solutions from other Enterprise. Dashboard where you can experience quicker service and more useful links, including the driver! I spoke to were uninformed and, in one case, rather pushy time using the nifty `` Let detect! The agents I spoke to were uninformed and, in a word, stressful delivered! Query: how do I download the new Surface browser support Community, a resource that is increasingly... But Mukhtar wanted the sale so he went ahead and installed those, or email for your products... Purchased separately, and includes 24/7 tech support there was no way to extend the warranty and helpful tips afternoon. Reducing the background noise hp product support my queries within minutes industry-leading warranty not entirely a resource that becoming. Find support contact options like chat, or chatbot problems, a place where you experience! And hardware problems me this super-simple answer free of charge Canada, Mexico, Costa Rica, the HP site... To HP 's support Assistant app was redesigned this year with cleaner and! Agent how I could extend the warranty is happening at PlayStation Direct — get in now. That 's what it is? by going undercover and asking questions to agents across its.. Care Pack click on the weekend you do n't know about lifecycle HP... To answer - protect yourself from scams first call to HP 's support Assistant be.

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