All for use in Australia. Find out more. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Optus SIM Cards can be activated using NON-AUSTRALIAN PASSPORT WITH VALID AUSTRALIAN VISA after successfully passing through ... You need to contact Optus Customer Service via live chat or phone call BEFORE activating a plan if you want to change your plan. Free $2 Prepaid SIM. Offer ends 31 March 2020 unless withdrawn earlier. First three recharges must occur within 90 days of activation. Limited to 1 per customer. No-one will be calling you back, that is a lie. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus, compared by speed and customer recommendations. optus chat is a waste of time I had a chat with a person on there yesterday about returning fetch top boxes as I don't need them discovered after I finished chatting they had actually recontracted me on a 24 month plan. Marcsie on 12/10/2017 - 06:42 . Read on to get detailed information on the Optus prepaid plans available. Check coverage at optus.com.au/coverage. When the 3G icon is displayed, you're connected to the 3G network. Not sure how strict they are. Here's how to turn it on and find where there's coverage. I figured, nothing ventured, nothing gained so I logged in. Order online. I Activate Optus all the time with a Medicare card by phone. If you donât feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Solved: I can't access the 24/7 chat to talk about my account is anyone having problems - 179805 lol. In October 2006, Optus announced that it would outsource 100 contracting jobs to another Singtel subsidiary, IT company NCS, in Singapore. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Flex and phone combinations, compared to similar My Plan Plus options Search for your device or check out one of our most popular devices below. Weâve made it easy to manage your account and message us 24/7 with My Optus app. Is there a way to have an activated sim card without 'recharging' as I don't plan on using any calls/data⦠just simply to port over, Thanks! 1 - Set up your device. Optus also uses [24]7 Inc. for telephone & chat based offshore support. I had another chat session with customer service this morning and we restarted the process from scratch. Done 6 Activations so far. How to Activate Optus Sim Without Paying $10 to Recharge? I was looking for information on the Optus home page regarding my mobile phone account, and up pops a live chat window. - 470301 Check out our interactive guides and learn how to understand and use the features of your device. Fair Go Policy applies. working days of your Optus nbn⢠connection date, we will automatically activate your connection and begin billing you. INDIAN Optus staff member has no idea what he is talking about. Successful credit and ID check(s) required to activate service. Jeff It has not been active for two days. Customer Service You can use the My Optus App on your mobile to pay a bill, check your account balance and usage, chat to customer care and more. Weâve got 96.3% Customer Satisfaction with our Live Chat-focused experience. Making a video call with my mobile phone. The service activated quickly and now works to my satisfaction. If after 24 hours and you've power cycled your device you still have SOS only, I would chat to, or call Optus to get them to check why it's not yet active. Download Activate Optus International Roaming free. Optus Prepaid Epic Data These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option â here youâll have 100 minutes) and texts along with a variety of data allowances. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Excessive data now capped at 1.5Mbps speed (slow lol, but better than being charged with exorbitant fee) If youâre a new Optus customer signing up or recontracting from today youâll get the new endless data by default.  Activate a SIM; Keeping Australia Connected. If you are porting from an MVNO on the Optus network, you will be required to chat online with a representative to activate your SIM card. If you are not porting, you will be required to fill in your 6-18 digit order number and follow the onscreen prompts for activation. Finally Optus stops ripping people with excessive data charges, following Telstra and Vodafone. Paying your bills, activating services, checking your current connection â all that is done through My Optus account. Seems to be back without an expiry date this time, was unable to find it in the Optus online shop but from an old link seems to still be there and on sale as an Online exclusive.. Optus $2 SIM free, and free delivery. Optus customer service phone number. I think resetting the iphones network settings did the trick this time even though I had done that before. Youâll find us online 24/7 to give you a hand. Call centres are outdated and a crappy experience. Existing Optus customers might not have 5G activated on their accounts by default. Achievement and Rewards YOU need to call them in all cases. If you are a business customer, please contact us. ... 22:19 Last edited 12/10/2017 - 01:54 by 1 other user. best regards. This is after they called Optus and was told of a "nationwide issue", and a personal visit to an Optus shop last Monday. Very frustrating experience. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. 3,388 were here. If you require assistance to connect, contact us at optus.com.au/notices/ service-chat Customer help on Optus home products and services. Optus ⦠i on a sim only plan and 2 agents ( chat ) said visual voicemail was active but didnt work, 3rd agent ( Phone ) agreed he tried to activate and it did not let him do and he escalated the ticket and created a case, then i contacted optus via ⦠I recently bought an optus sim to port from amaysim back to amaysim (to take advantage of their 'new customer' groupon offers) But when activating the optus sim, ... Online chat or call prepaid cs. To avoid surprises, see optus.com.au/roam for information on eligible destinations, roaming, call and data rates, tips on how to control your spend and details on our travel options. It's been 6 days since my wife ported her Telstra prepaid to Optus and up until today, the service ISNT activated. 2/16/2018 0 Comments ... Hi Andrew, Sorry for the delay getting back to you I can see chat is up & running however in regards to the Travel Pack and adding this via your My Account this will have to be done from the actual device as you'll log in with a verification code to log in. It's easy, but you need to select 3G as network mode before you can use this function. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Last month it took Optus 2.5 days before my prepaid sim got activated. 1 Month Free Plan Fees: New services only activating on $45 My Plan Plus 12M SIM. I did save the chat transcript which I am going to use against optus. Enter your mobile number. Post-Paid Activation. You can easily get to My Optus from your mobile device by following these steps: Go to My Optus account. im very grateful for the support I have received. Optus mobile login. Solved: I can not get any response from Live Chat. The below is listed on Optus website. The usual Optus customer service phone number is 133 937. Yes to having a chinwag. I brought one with the intention of using it in Feb, lets see if I can still activate then. Get a response in seconds and a copy of your chat transcript after. For use in Australia Only. Fair go policy applies. I have to say that this service, while only in testing phase according to ⦠Want to make a video call? MESSAGE US 24/7 FOR SUPPORT ⢠Get instant responses from our new Digital Assistant ⢠Connect to human experts when you need to ⢠Access your message history ⢠Reply when it suits you FIND YOUR OWN ANSWERS ⢠Learn more about your device with our device guides ⢠Check Optus ⦠Offer ends 12/11/20. If you are transferring existing services to Optus nbnâ¢, this may result in the disconnection of those services. Perfect for your port in and port out needs, I had used one recently for a Boost Mobile port in port out. No credit card needed. Learn how to log in and manage your account in the given article. All the optus team will say in a vague we don't know when it will be operating as normal again and it may be 8am tomorrow and they cannot help on the phone either with activation yet the optus customer service representative when you go through the options tells you to wait in the line we will help you shortly with your sim activation and puts you through to the activation ⦠I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Dare to try a better way with us. SELF-ACTIVATION. Hang up on him, wait ten minutes and get someone else. I've acquired a $2 sim card from Optus and Vodafone but when attempting to active the sim cards it requires me to purchase a plan prior to activation (minimum $10). SIMCARD.SG only sells the SIM Card with A$30 value inside. Weâre here for all our customers, keeping you connected and offering more ways to help. 2 - Activate your service. So looks like you have to activate within 28 days. 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